mk88 Privacy Policy

1 Introduction

mk88 ("we," "us," "our," or "the Company") is committed to protecting the privacy and personal data of all users of the mk88 online gaming platform. This Privacy Policy describes our practices regarding the collection, use, storage, disclosure, and protection of personal information provided by players and visitors to the mk88 Platform.

We understand that Filipino players entrust us with sensitive personal and financial information when they register and play on mk88. We take that trust seriously. This policy is written in plain, accessible English so that every player — whether you're based in Metro Manila, Cebu, Davao, or anywhere else in the Philippines — can clearly understand how your data is handled.

This Privacy Policy should be read alongside our Terms and Conditions, which are available at mk88.xyz/terms-conditions. Together, these documents govern your relationship with mk88 and your use of the Platform.

2 Data Controller

For the purposes of applicable data protection legislation, mk88 is the data controller responsible for your personal data collected through the Platform. As data controller, mk88 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with applicable law.

If you have any questions about how mk88 processes your personal data, or if you wish to exercise any of your data rights described in this policy, you may contact us directly using the details provided in Section 16 of this policy.

3 Personal Data We Collect

mk88 collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include:

3.1 Identity & Contact Data

• Full legal name as it appears on your government-issued ID;
• Date of birth (used to verify the 21+ age requirement);
• Residential address, including barangay, city, and province;
• Email address;
• Mobile phone number.

3.2 Identity Verification Data

• Copies of government-issued identification documents (e.g., Philippine passport, driver's license, SSS ID, UMID, PhilSys National ID);
• Proof of address documents (e.g., utility bills, bank statements);
• Proof of payment method ownership (e.g., screenshots of GCash or PayMaya accounts).

3.3 Financial Data

• Payment method details (e.g., GCash account number, PayMaya account, BPI, BDO, or Metrobank account details);
• Transaction history, including deposits, withdrawals, and bonus credits;
• Account balance information.

3.4 Gaming & Activity Data

• Game history, including games played, wagers placed, and outcomes;
• Session duration and login timestamps;
• Bonus and promotion usage history;
• Responsible gaming tool settings (e.g., deposit limits, self-exclusion status).

3.5 Technical & Device Data

• IP address and approximate geographic location;
• Device type, operating system, and browser information;
• Cookie identifiers and session tokens;
• Platform usage logs and error logs.

3.6 Communications Data

• Records of your communications with mk88 customer support, including live chat transcripts and email correspondence;
• Feedback and survey responses you voluntarily submit;
• Marketing preferences and communication opt-in or opt-out records.

4 How We Collect Your Data

mk88 collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions;
• Automated technologies: Data collected automatically when you access the Platform, including cookies, server logs, and similar tracking technologies;
• Third-party sources: Data received from payment processors (e.g., GCash, PayMaya, BPI, BDO, Metrobank), identity verification service providers, fraud prevention agencies, and analytics providers, where permitted by applicable law;
• Publicly available sources: In limited circumstances, data from publicly available sources such as government registries, where relevant to our compliance obligations.

5 How We Use Your Personal Data

mk88 uses your personal data for the following purposes:

6 Legal Basis for Processing

mk88 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you, including account registration, game access, and payment processing;
• Legal obligation: Processing required to comply with applicable laws and regulations, including KYC verification, anti-money laundering checks, and regulatory reporting;
• Legitimate interests: Processing necessary for our legitimate business interests, including fraud prevention, platform security, and service improvement, where such interests are not overridden by your rights;
• Consent: Processing based on your explicit consent, including the sending of marketing communications. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

7 Sharing Your Personal Data

mk88 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

7.1 Service Providers

We share data with trusted third-party service providers who assist us in operating the Platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, cloud hosting providers, customer support software providers, and analytics platforms. All service providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection law.

7.2 Regulatory & Law Enforcement Authorities

mk88 may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), law enforcement agencies, courts, or other regulatory bodies where required to do so by applicable Philippine law, court order, or regulatory directive. We will notify you of such disclosures where legally permitted to do so.

7.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of mk88's business, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify you of any such transfer and the privacy practices of the acquiring entity before your data is transferred.

7.4 Fraud Prevention Agencies

We may share data with fraud prevention agencies and industry bodies to detect and prevent fraudulent activity, money laundering, and other financial crimes. Information shared for these purposes may be retained by those agencies and used to conduct checks on behalf of other organizations.

8 International Data Transfers

The mk88 Platform is operated primarily for players in the Philippines. However, some of our service providers and technology partners may process data in other countries. Where personal data is transferred outside the Philippines, mk88 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under Philippine data protection law.

Such safeguards may include contractual clauses requiring the recipient to protect your data, or reliance on the recipient's participation in recognized data protection frameworks. If you would like more information about the safeguards in place for any specific international transfer, please contact us using the details in Section 16.

9 Data Retention

mk88 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account data: Retained for the duration of your account and for a period of five (5) years following account closure, in accordance with anti-money laundering record-keeping requirements;
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required by Philippine financial regulations;
• KYC documents: Retained for five (5) years following account closure or the completion of the relevant transaction, whichever is later;
• Customer support records: Retained for three (3) years from the date of the interaction;
• Marketing preferences: Retained until you withdraw your consent or request deletion;
• Technical logs: Retained for up to twelve (12) months for security and fraud prevention purposes.

When personal data is no longer required, mk88 will securely delete or anonymize it in accordance with our data disposal procedures.

10 Security Measures

mk88 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption: All data transmitted between your device and the mk88 Platform is encrypted using industry-standard SSL/TLS protocols;
• Data encryption at rest: Sensitive personal and financial data stored on our servers is encrypted at rest using strong encryption algorithms;
• Access controls: Access to personal data is restricted to authorized mk88 personnel and service providers on a strict need-to-know basis. All access is logged and audited;
• Two-factor authentication: mk88 supports and encourages the use of two-factor authentication (2FA) for player accounts to provide an additional layer of security;
• Regular security audits: Our systems and processes are subject to regular internal and external security assessments;
• Incident response: mk88 maintains a data breach response plan. In the event of a data breach that poses a risk to your rights, we will notify you and the relevant authorities in accordance with applicable law.

11 Cookies & Tracking Technologies

mk88 uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and support our security and fraud prevention systems. A cookie is a small text file placed on your device when you visit a website.

11.1 Types of Cookies We Use

11.2 Managing Cookies

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling essential cookies may affect the functionality of the mk88 Platform and prevent you from accessing certain features, including logging in to your account.

12 Your Data Rights

Under applicable Philippine data protection law, including the Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights with respect to your personal data held by mk88:

To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request." We will respond to your request within thirty (30) days. In some cases, we may need to verify your identity before processing your request. We will not charge a fee for exercising your data rights unless your request is manifestly unfounded or excessive.

13 Minors & Age Restriction

If you are a parent or guardian and believe that a minor has registered an account on mk88 or provided personal data to us, please contact us immediately at [email protected]. We will investigate and take appropriate action without delay.

14 Third-Party Links & Services

The mk88 Platform may contain references to third-party services such as payment providers. These third-party services have their own privacy policies, and mk88 is not responsible for the privacy practices of those services. We encourage you to review the privacy policies of any third-party services you use in connection with your mk88 account, including your chosen payment provider (e.g., GCash, PayMaya, BPI, BDO, Metrobank).

mk88 does not control and is not responsible for the content, privacy practices, or data handling of any third-party services. Your interactions with third-party services are governed solely by their own terms and privacy policies.

15 Changes to This Privacy Policy

mk88 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the features of the Platform. When we make material changes to this policy, we will notify registered players by email or through a prominent notice on the Platform prior to the changes taking effect.

The date of the most recent revision is displayed at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how mk88 protects your personal data. Your continued use of the Platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms.

16 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way mk88 handles your personal data, please contact our support team through any of the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 within the mk88 Platform
• Subject Line for Data Requests: "Data Rights Request" or "Privacy Inquiry"
• Response Time: Within 30 days for formal data rights requests; within 24 hours for general privacy inquiries

Our support team is available around the clock and handles all privacy-related inquiries in both English and Filipino. We are committed to addressing your concerns promptly, professionally, and in full compliance with the Data Privacy Act of 2012 and other applicable Philippine regulations.